Terms & Conditions

Welcome to SCOMB. These Terms and Conditions outline the rules and regulations for the use of our website, located at www.scombhair.com and govern your access to and use of our online store. By accessing and purchasing from our site, you agree to comply with these Terms. If you do not agree to any part of these Terms, please discontinue the use of our services.

1. General Information

SCOMB (“we”, “us”, “our”) operates an online store for the sale of hair care products, specifically the SCOMB hair detangler and related accessories. These Terms apply to all visitors, users and customers of the site.

2. Product Information

We strive to provide accurate descriptions and images of our products. However, we cannot guarantee that all information is completely free of errors, including but not limited to pricing, product details and availability. We reserve the right to correct any errors and update product information at any time without prior notice.

3. Pricing and Payment

• Pricing: All prices displayed on our website are in GBP (British Pounds) and include VAT (Value Added Tax) unless otherwise stated. Shipping costs are not included in the listed price and will be added during checkout.
• Payment Methods: We accept various forms of payment, including major credit cards and PayPal. All payments must be completed before an order is processed.
• Currency Conversion: If you are purchasing from outside the UK, currency conversion rates may apply and you are responsible for any additional fees or charges from your bank or payment provider.

4. Shipping and Delivery

• Shipping: We ship to a variety of locations. Shipping fees and estimated delivery times will be displayed during checkout.
• Delivery Times: Delivery times vary based on your location. While we strive to deliver orders promptly, delays may occur due to circumstances beyond our control (e.g., customs delays or postal strikes).
• Tracking: You will receive a tracking number via email once your order has been shipped. Please allow some time for tracking details to update after shipment.
• International Orders: Customers outside the UK are responsible for any customs duties, taxes, or other fees that may be applied upon delivery.

5. Order Processing and Cancellation

• Order Confirmation: After placing an order, you will receive an order confirmation email. This does not constitute acceptance of your order; we reserve the right to refuse or cancel any order for reasons including, but not limited to, product availability or suspected fraudulent activity.
• Order Changes/Cancellation: If you need to modify or cancel an order, please contact us as soon as possible. We cannot guarantee changes or cancellations once the order has been processed for shipping.

6. Returns and Refunds

• Return Policy: We accept returns for unused and unopened products within 14 days of delivery. To initiate a return, please contact our customer support team for instructions. Return shipping costs are the responsibility of the customer unless the product was received damaged or defective.
• Refunds: Refunds will be processed once the returned item is received and inspected. Please allow up to 14 days for the refund to appear in your account. Original shipping fees are non-refundable.
• Exchanges: If you wish to exchange a product, please return the original item as per the return policy and place a new order.

7. Intellectual Property

All content on this site, including text, images, logos, graphics and product designs, is the property of SCOMB or our licensors and is protected by intellectual property laws. You may not reproduce, distribute, or use any part of this website for commercial purposes without our prior written consent.

8. User Conduct

When using our website, you agree not to:

• Engage in any illegal activity.
• Interfere with the operation of the website or its security features.
• Attempt to gain unauthorised access to any part of the website or other user accounts.
• Use our site to transmit harmful or malicious code, such as viruses.

9. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use and protect your personal data.

10. Disclaimer of Warranties

While we strive to provide accurate and reliable information, we make no warranties or guarantees about the completeness, accuracy, or reliability of the content on our site. Your use of the site and products is at your own risk. We do not warrant that our site will be free from interruptions, errors, or viruses.

11. Limitation of Liability

In no event shall SCOMB, its directors, employees, or affiliates be liable for any indirect, incidental, or consequential damages arising from the use of our website or products, including but not limited to loss of profits, data, or goodwill.

12. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Changes to Terms

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. By continuing to use our site, you agree to be bound by the latest version of these Terms.

14. Contact Information

If you have any questions or concerns regarding these Terms and Conditions, please contact us at:

Email: help@scombhair.com
Phone:
Address:

Thank you for choosing SCOMB. We are committed to providing you with exceptional products and service!