How can we help?
Orders & delivery
When will my comb arrive?
We dispatch from Nuneaton. Standard UK delivery takes 2 to 3 working days. Premium UK delivery arrives the next working day when you order before 2pm, Monday to Friday. We don’t deliver on bank holidays, or to PO boxes.
How much is delivery?
UK delivery is included in the price. Premium next-day delivery is an option at checkout. Delivery to every other country is charged at checkout; the prices are below.
Do you ship internationally?
Yes, everywhere. Delivery outside the UK is charged at checkout. Your country may add import duties or taxes when the parcel arrives; those are yours to pay, and we have no control over them.
Can I track my order?
Yes. When your order ships we email you a tracking number.
How can I pay?
Debit and credit cards, and PayPal, at checkout.
Can I change or cancel my order?
Write to info@scombhair.com with your order number as soon as you can. We can change an order until it is dispatched; once it has shipped we can’t. You can also cancel within 14 days of delivery; see Returns.
My order hasn’t arrived.
Please allow two days after the expected date, then write to us with your order number.
United Kingdom
- Free shippingFree over £20
- Premium DeliveryNext working days, Monday – Friday£5.95
Africa
- Royal Mail InternationalFrom 6 working days£10.80
USA
- Standard DeliveryFrom 5 working days£11.25
UNITED ARAB EMIRATES
- Standard DeliveryFrom 5 working days£11.10
Everywhere else
- Standard Delivery£20
Delivery prices, as charged at checkout.
Care
How do I clean my SComb?
Warm water, a soft cloth, and mild soap. Air dry away from direct heat. Avoid abrasive cleaners.
Can I use it on wet or dry hair?
Both. On wet hair we recommend a light conditioner or oil for the smoothest glide.
Returns
How do I return a comb?
Email info@scombhair.com within 14 days of delivery with your order number and the reason, and we’ll send you the return address. The comb must reach us within the following 14 days, unused, undamaged and in its original packaging, with the receipt or delivery note inside. Return postage is yours unless we agree otherwise.
When will I get my money back?
We refund the card or account you paid with, within 14 days of receiving the comb back (or of you showing proof of postage). We refund the original delivery too, apart from any extra you paid for a faster service. We may reduce a refund if the comb has been used.
Can I cancel after it arrives?
Yes. You can cancel an online order within 14 days of delivery without giving a reason. Write to info@scombhair.com with your order number.
My comb arrived damaged.
We’re sorry. Write to info@scombhair.com with your order number and, ideally, a photo, and we’ll put it right.
Trade
Do you offer trade pricing?
Yes. Please apply through our Professionals page with a link to your salon or braiding practice.
Can I stock SComb in my shop?
We work with a small number of considered stockists. Write to us at info@scombhair.com.
Write to us
A few details and we’ll be in touch.
Still need help?
We reply within one working day.