Privacy Notice
At SCOMB, we are committed to protecting and respecting your privacy. This Privacy Notice outlines how we collect, use and safeguard any personal information you provide when using our website, or when purchasing products through our online store. By using our website, you agree to the practices outlined in this Privacy Notice.
1. Information We Collect
We collect and process the following types of personal information when you interact with our website or make a purchase:
- Personal Information: This includes your name, email address, postal address, phone number and payment information.
- Account Information: If you create an account, we collect your username and password.
- Transaction Information: Details of your purchases, including product selections, payment details and shipping information.
- Technical Data: Information such as your IP address, browser type, operating system, time zone settings and browsing activity collected through cookies or similar technologies.
- Communication Data: Records of your communications with us, such as emails, chats, or customer support inquiries.
2. How We Use Your Information
We use the personal data we collect to provide and improve our services. Specifically, we use your information for:
- Order Processing: To process and deliver your purchases, manage payments and handle returns or refunds.
- Customer Support: To provide you with assistance, respond to inquiries and communicate essential information about your orders.
- Marketing: If you have opted in, we use your information to send promotional emails and updates about our products, special offers and new features.
- Website Optimisation: To analyse user behaviour and improve the functionality, content and user experience of our website.
- Legal Obligations: To comply with legal requirements, such as preventing fraud or responding to regulatory requests.
3. How We Share Your Information
We do not sell or rent your personal information. However, we may share your information with trusted third parties for the following purposes:
- Service Providers: To facilitate services such as payment processing, order fulfilment and shipping.
- Marketing Partners: To manage our email marketing campaigns, only if you have opted in to receive marketing communications.
- Analytics Providers: To help us track and understand user activity on our site to improve performance.
- Legal Authorities: When required by law or necessary to protect our business, such as fraud prevention or compliance with legal processes.
4. Data Security
We take the security of your personal information seriously. We use industry-standard security measures, including encryption and secure payment systems, to protect your data from unauthorised access or misuse. However, please understand that no online transmission of data is completely secure and we cannot guarantee the absolute security of your information.
5. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to personalise your experience, remember your preferences and collect data on site usage. Cookies allow us to enhance site functionality and tailor our marketing efforts. You may choose to manage or disable cookies through your browser settings, though this may limit some features of the site.
6. Your Data Protection Rights
As a user, you have the following rights regarding your personal data under applicable data protection laws:
- Right to Access: You can request a copy of the personal data we hold about you.
- Right to Rectification: You can ask us to correct any inaccuracies or incomplete data we hold about you.
- Right to Erasure: You can request that we delete your personal data, subject to certain legal obligations.
- Right to Restrict Processing: You can ask us to limit the processing of your data under certain circumstances.
- Right to Data Portability: You have the right to receive your personal data in a structured, machine-readable format.
- Right to Object: You may object to the processing of your data for marketing purposes at any time.
To exercise any of these rights, please contact us at the information provided below.
7. Retention of Your Data
We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including fulfilling legal, accounting, or reporting requirements. Once the retention period expires, your data will be securely deleted or anonymised.
8. Third-Party Links
Our website may contain links to third-party websites or services that are not operated or controlled by SCOMB. We are not responsible for the privacy practices of these third-party sites. Please review their privacy policies before providing any personal information.
9. Changes to This Privacy Notice
We may update this Privacy Notice from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page with a revised date. Please check this page periodically for changes.
10. Contact Us
If you have any questions, concerns, or requests regarding your personal data or this Privacy Notice, please contact us at:
Email: info@scombhair.com
Phone: +44 7787 551096
Address: 27 Rutland Avenue, Nuneaton, England, CV10 8EQ
Thank you for trusting SCOMB with your personal information. We are committed to protecting your privacy and providing a secure shopping experience